Digilabs
1032 Elwell Court
Palo Alto, CA 94303

Support: (650) 390-9749 x 302
Technical Support: support@digi-labs.net
General Inquiries: info@digi-labs.net
Pro photographers: photographer@digilabs.biz
Partnerships check out: www.digilabstech.com

Frequently Asked Questions

1. What is so special with your calendars/cards?
2. How long will it take to get my calendar?
3. How are the calendar/cards printed?
4. How does the calendar compare to one that I might buy in a store?
5. What can be customize my calendar/card?
6. Are there limitations to what types of images I can use on my calendar?
7. Do you ship internationally?
8. Can I add text in any language?
9. What can I do to make my calendar look it's best?
10. Do I need to resize the image?
11. Are there discounts for larger orders?
12. The preview for my calendar looks out of order...why is that?
13. My calendar uploaded but my shopping cart did not come up...what happened?
14. The shopping cart says that I was sent confirmation e-mail but I haven't received one?
15. Will I get a conformation once the order has been shipped?
16. After installing the software and opening it all I get is a black screen..?
17. If I buy a key to print locally what will that include?
18. I would like other people also to be able to buy the calendar I made?

Q. What is so special with your calendars/cards?
We offer a combination of the highest level of customization (with our free software), the best printing process and color management and live support. We are about the quality of your output!

Q: How long will it take to get my calendar?
Normal-printing time is 2-3 business days plus shipping time. For orders over 100 you should add 2 day for proofing and 1 day for every 100 calendars ordered. (i.e. 300 hundred will take: proofing 2 days, printing 5 days shipping 2-5 days) During holiday period please allow more time due to the volume of orders. More details will be posted on our website regarding holiday deadlines.

Q: How are the calendar/cards printed?
We print calendars and cards on Kodak-Nexpress and HP Indigo printers. These are high-end press printing solutions providing excellent results.

Q: How does the calendar compare to one that I might buy in a store?
The calendar is printed on an 80lb card stock for durability and then punched and bound with a hole drilled for wall hanging purposes. It is similar to in quality to many calendars that you might purchase in a store except that each product is customized to you.

Q: What can be customize my calendar/card?
We offer the highest customization in the marketplace today. The calendars/cards can be fully customized including images within dates, collages, faded images as background and much more.

Q: Are there limitation to what types of images I can use on my calendar?
We will not print materials that could give rise to any civil or criminal liability under applicable law. Or that promotes racism, hatred, bigotry, or harm against any group or person. We reserves the full right to refuse to print at our sole discretion, any output.

Q: Do you ship internationally?
We ship all over the globe via FedEx. This typically takes 2-4 days, is traceable and delivered to the customers address.

Q: Can I add text in any language?
Yes, you can use any language or font on your system, the software will create a PDF before sending the file to print and embed all font info into the PDF.

Q: What can I do to make my calendar look it's best?
The calendars that look the best are those using high quality sharp clean images. The software will warn you of images that are below our recommended 150DPI. Try to use images 250 DPI or more

Q: Do I need to resize the image (if they are larger then 300DPI)?
NO. The software will resize the images to fit 300DPI before creating the PDF file and sending to print.Q: Are there discounts for larger orders?

We do have volume discounts set up for personal orders and for business and fundraising calendars. Please view our pricelist for more information.

Q: The preview for my calendar looks out of order...why is that?
Certain calendar types (the center fold calendars) require double sided printing. In order to maintain the correct format for the printing, cutting, and binding of the calendar, thus the pages may appear to be out of order. There are not. The purpose of this preview is for you to look at the calendar to determine if it’s OK: spelling, text in place, right images selected, layout etc.

Q: My calendar uploaded but my shopping cart did not come up...what happened?
Sometimes security programs will block the opening of the shopping cart for you to complete your payment. There are two solutions to this problem. If you know the program causing the problem you can disable it for a short period of time. If not please note the time of your upload and a Job ID if one was provided for you. Email us to support@digi-labs.net (or Contact us at 866-344-4522 tolls free) with this info (job Id and time) and we will help you complete your order.

Q: The shopping cart says that I was sent a confirmation e-mail but I haven't received one...will my order be completed?
Normally the e-mail has been sent but probably has been caught by a spam filter or some other e-mail security. To confirm your order please contact us at support@digi-labs.net with your name, Job ID, and a way to identify the calendar (i.e. cover page description) and we will confirm that we have received your order.

Q: Will I get a conformation once the order has been shipped?
Yes. Once the order has been shipped you will get an email conformation together with a FedEx tracking number.

Q: After installing the software and opening it all I get is a black screen..?
This is a rear problem we are working on fixing meanwhile just click “enter” and the SW will move to the next step.

Q: If I buy a key what will that include?
The software includes years up to 2012 and one free upgrade.

Q: I would like other people also to be able to buy the calendar I made?
This is possible, please email us to support@digi-labs.net and we will email you back a link to a shopping card with your calendar info pre-filled in it. You can then send that shopping card to other people to place an order for your calendar.