Users Guides
My Photo Calendars and Cards
My Photo Books
Frequently Asked Questions
- What is so special about
your calendars/cards?
- How long will it take to
get my calendar?
- How are the calendar/cards printed?
- How does the calendar compare
to one that I might buy in a store?
- What can be customized on my
calendar/card?
- Are there limitations to
what types of images I can use on my calendar?
- Do you ship internationally?
- Can I add text in any language?
- What can I do to make my
calendar look it's best?
- Do I need to resize the
image?
- Are there discounts for
larger orders?
- The preview for my calendar
looks out of order...why is that?
- My calendar uploaded but
my shopping cart did not come up...what happened?
- The shopping cart says
that I was sent a confirmation e-mail but I haven't received one?
- Will I get a confirmation
once the order has been shipped?
- After installing the software
and opening it all I get is a black screen..?
- If I buy a key to print
locally what will that include?
- I would like other people to be able to
buy the calendar I made?
- Can I make a 13 month calendar?
- It's after January, can I start my calendar on a different month?
- How can I transfer my personalized holidays from last years calendar to this year?
Q. What is so special about
your calendars/cards?
We offer a combination of the highest level of customization (with
our free software), the best printing process and color management,
and live US based support. We are about the quality of your output!
Q: How long will it take
to get my calendar?
Normal-printing time is 2-3 business days plus shipping time. For
orders over 100 you should add 2 day for proofing and 1 day for
every 100 calendars ordered. (i.e. 300 hundred will take: proofing
2 days, printing 5 days shipping 2-5 days) During holiday period
please allow more time due to the volume of orders. More details
will be posted on our website regarding holiday deadlines.
Q: How are the calendar/cards
printed?
We print calendars and cards on Kodak-Nexpress and HP Indigo printers.
These are high-end press printing solutions providing excellent
results.
Q: How does the calendar
compare to one that I might buy in a store?
The calendar is printed on an 80lb card stock for durability and
then punched and bound with a hole drilled for wall hanging purposes.
It is similar in quality to many calendars that you might purchase
in a store except that each product is customized by you.
Q: What can be customized on
my calendar/card?
We offer the highest level of customization in the marketplace today. The
calendars/cards can be fully customized including images within
dates, collages, faded images as a background and much more.
Q: Are there limitation
to what types of images I can use on my calendar?
We will not print materials that could give rise to any civil or
criminal liability under applicable law. Or that promotes racism,
hatred, bigotry, or harm against any group or person. We reserves
the full right to refuse to print at our sole discretion, any output.
Q: Do you ship internationally?
We ship all over the globe via FedEx. This typically takes 2-4 days,
is traceable and delivered to the customers address.
Q: Can I add text in any
language?
Yes, you can use any language or font on your system, the software
will create a PDF before sending the file to print and embed all
font info into the PDF.
Q: What can I do to make
my calendar look it's best?
The calendars that look the best are those using high quality sharp
clean images. The software will warn you of images that are below
our recommended 150DPI. Try to use images 250 DPI or more
Q: Do I need to resize
the image (if they are larger then 300DPI)?
NO. The software will resize the images to fit 300DPI before creating
the PDF file and sending to print.
Q: Are there discounts for larger
orders?
We do have volume discounts set up for personal orders and for business
and fundraising calendars. Please view our pricelist for more information.
Q: The preview for my
calendar looks out of order...why is that?
Certain calendar types (the center fold calendars) require double
sided printing. In order to maintain the correct format for the
printing, cutting, and binding of the calendar, thus the pages may
appear to be out of order. There are not. The purpose of this preview
is for you to look at the calendar to determine if it’s OK:
spelling, text in place, right images selected, layout etc.
Q: My calendar uploaded
but my shopping cart did not come up...what happened?
Sometimes security programs will block the opening of the shopping
cart for you to complete your payment. There are two solutions to
this problem. If you know the program causing the problem you can
disable it for a short period of time. If not please note the time
of your upload and a Job ID if one was provided for you. Submit a ticket to our support department by clicking here,
(or Contact us at 866-344-4522 toll free) with this info (Job ID
and time) and we will help you complete your order.
Q: The shopping cart says
that I was sent a confirmation e-mail but I haven't received one...will
my order be completed?
Normally the e-mail has been sent but probably has been caught by
a spam filter or some other e-mail security. To confirm your order
please contact us by submitting a ticket here
with your name, Job ID, and a way to identify the calendar (i.e.
cover page description) and we will confirm that we have received
your order.
Q: Will I get a confirmation
once the order has been shipped?
Yes. Once the order has been shipped you will get an email conformation
together with a FedEx tracking number.
Q: After installing the
software and opening it all I get is a black screen..?
This problem has been resolved in the latest version of the software. Please upgrade your software.
Q: If I buy a key what
will that include?
The software includes years up to 2012 and unlimited upgrades for three years.
Q: I would like other people
to be able to buy the calendar I made?
This is possible, please submit a support request here
and we will email you back a link to a shopping card with your calendar
info pre-filled in it. You can then send that shopping card to other
people to place an order for your calendar.
Q: Can I make a 13 month calendar?
Calendars with more than the standard 12 months are available. Please contact us directly here or call us at 866-344-4522
Q: It's after January, can I start my calendar on a different month?
To start your calendar on any month or year start your calendar and choose that start period or if you've already started your calendar go to the personalize menu and choose "Calendar and Holidays"
Q: How can I transfer my personalized holidays from last years calendar to this years calendar?
Open your previously saved calendar. Go to the file menu and choose save as. Select a different name for your calendar and save it. Then go to the personalize menu and choose "Calendar and Holidays" Change the start year and month.
Contact Us
Digilabs Inc.
1032 Elwell Court Suite 245
Palo Alto, CA 94303
Support: (866) 344-4522 x302
Technical Support: Visit our support center here
General Inquiries: info@digi-labs.net
Pro photographers: photographer@digilabs.biz
Partnerships Please Visit: www.digilabstech.com
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